FAQ
Ordering
How can I track my order?
You'll get your tracking number and shipping confirmation email when your order is fulfilled. Then you can track your order here Order Tracking
How to change or cancel my order?
Need to change or cancel your order? Contact us at :service@yiilighting.com
Or contact us directly here : Contact us.
What payment methods are available?
You can choose to pay with a Credit Card (Visa, MasterCard, American Express ), Or other payments like PayPal, Shop Pay ,Apple Pay or Google Pay. We also accept Pay in 4 From PayPal.
Shipping & Delivery
Shipping methods & Shipping Time
Yiilighting ships your product via two methods (door to door shipping):
Ship From: USA
Ships via: FedEx Ground or UPS Ground
Delivery Time:3-5 days of dispatch
Dispatch Time: 48 Hours
What if I receive a damaged item?
You are eligible for a full refund or exchange if we shipped you a defective, damaged, or mis-shipped item.
Please contact us at Return Center and attach photos of the damaged item.
Return & Refund
How to make a return ?
Please be sure to start this return request within 30 days of the delivery date.
1) Go to our Returns Center to start a return!
2) We will respond to the return email in 2 business days.
3) Refund will be returned to the original bank account within 3 business days.
There are a few items that can’t be returned :
• Clearance items
• Gift cards
• Personalized items
• Items you have already assembled
• Items have been received over 30 days of delivery
Please check our Refunds & Returns Policy for more information
When could I get a refund ?
Paypal — You could get the refund back immediately once initiated;
Shopify Payment — You can get your funds back in just 5 days;
